Who we are

We have five key values that support our vision and shape our culture:

Staying connected

We’re connected to each other and our customers by a common purpose.

Seeing the bigger picture

We have foresight and always try to see the bigger picture. We anticipate needs to ensure the service we deliver is seamless.

Being open

We listen to understand and act with tact and empathy. We challenge in the right way and deliver on our promises.

Doing the right thing

We make independent decisions based on balanced and fair judgments. We do the right thing and aim for right first time, every time. If we make a mistake, we fix it quickly.

Making a difference

We are knowledgeable, friendly and helpful. We understand our customers and deliver exemplary service.

We are overseen by a Board comprising five members.

The Board is supported by an executive, which is responsible for our day-to-day running.

The Board also appoints an independent Compliance Officer, who investigates complaints made about MPs’ claims and reviews decisions we have made.

We are governed by our Board, which consists of a Chair and four Board members. 

Under the Parliamentary Standards Act 2009, our Board must consist of: 

• one member who has held high judicial office 

• one member who is a qualified auditor, and 

• one member who is a former MP 

Members of the Board are appointed for fixed terms of up to five years. They can be also be reappointed for a further term of up to three years.  

The appointment of Board members is prescribed by Schedule 1 of the Parliamentary Standards Act. 

Our Chief Executive and directors report directly to the Board. 

Read more about the Board's role, procedures and principles, and our operational costs. 

You can also read the minutes of Board meetings. 

Our Corporate Plan for 2021-24 set outs our three-year strategy to transform IPSA into becoming an innovative, intuitive and lean regulator, providing an exemplary service that enables MPs to focus on what really matters.

Read our 2021-24 Corporate Plan.

The legislation that established IPSA also provided for the creation of a Compliance Officer to investigate possible breaches of the Scheme of MPs’ Business Costs and Expenses, either by MPs or in our application of the rules.   

Our Compliance Officer is wholly independent. They work two days a week and report directly to our Board.

They are responsible for: 

• conducting investigations if there is reason to believe an MP may have been paid an amount under the Scheme that should not have been allowed

• reviewing determinations by IPSA to refuse reimbursement (in whole or in part) for an expense claim at the request of an MP 

The role is confined to matters relating to the Scheme. They have no power to investigate complaints that pre-date our creation in May 2010.  

Complaints relating to claims prior to May 2010 are usually handled by the Parliamentary Commissioner for Standards. 

The Compliance Officer receives an annual salary of £25,000-30,000. 

You can visit the Compliance Officer’s website to find out more about their role and function.

Previous Board members 

Previous Chief Executives