Free text responses to 2013 MPs' survey


Please could I be supplied with all the free text responses from MPs to the recent Annual User survey. This information is anonymous, so disclosure should be straightforward.


IPSA holds the information that you request.

Since 2012, IPSA has carried out an Annual User Survey of MPs, which is intended to capture a range of opinions and feedback, allowing IPSA to have a better understanding of the needs of our users.  This year, MPs’ nominated proxies, who are also regular users of our systems, were also invited to take part.

The 2013 survey results showed improvements in three of the four broad areas about which we asked questions.  In particular, MPs and staff have reported that:

  • they are now spending less time completing claims;

  • the quality of advice provided by IPSA has improved;

  • IPSA’s new payroll tools and support have been welcomed; and

  • MPs and proxies feel the process of claiming has become easier.

In addition to questions where MPs and proxies were asked to rate different aspects of our services, they were also invited to give more detailed feedback on areas where they feel we could improve, through a number of free-text fields.

A report on the key findings of the survey is available on our website, which includes summaries of the results, alongside details of all of the questions asked.

Please find attached, in Annex A, a copy of all the free text responses received from MPs.  While this information is provided anonymously, we have redacted a small number of the responses where individuals may be identified or the release may lead to the identification of individuals, under section 40 of the FOIA.  Section 40(2) provides that personal data about third parties is exempt information if one of the conditions set out in section 40(3) is satisfied. Under the FOI Act disclosure of this information would breach the fair processing principle (Principle 1) of the Data Protection Act 1998 (DPA), where it would be unfair to those persons or is confidential. For further information, you may wish to visit the UK Legislation website.

7 February 2014
Exemptions Applied:
Section 40